Returns + Exchanges

 

All returns will only ever be accepted provided that all the items in question are returned in an absolutely new and unused condition, contained in their original packaging, with all original tags attached. Any returned worn items will not be accepted.

You have 14 days to return an order after receiving it.

  • If you change your mind, or the product you received is not what you expected, please send us an email to contact@bymaqu.com before returning the item.
  • Unless arrangements are made with us, you cover the cost of the return.
  • Please note that exceptions may apply for the return of certain custom-made, hygienic and other products.
  • If you have any questions, please send us an email to contact@bymaqu.com          
  • We are glad to help you anytime.

 

Once your return has been received, you will receive a full refund within 14 days. Please note that returns can take up to 20 days to reach us. At peak times the return process may take a little longer.
After your return has been processed and approved by us, we will ask your bank to process a refund. Card refunds can take up to 10 working days depending on your bank's processing time.