Returns + Exchanges


Returns & Exchanges

MAQU does not give cash back on purchases. Any item bought may be exchanged for an item of equal or lesser value within 14 days of receipt of the product. We do not issue cash refunds.

All returns will only ever be accepted provided that all the items in question are returned in an absolutely new and unused condition, contained in their original packaging, with all original tags attached. Any returned worn items will not be accepted.

You have 14 days to return an order after receiving it.

  • If you change your mind, or the product you received is not what you expected, please contact us before returning the item.
  • Unless arrangements are made with us, you cover the cost of the return.
  • Please note that exceptions may apply for the return of certain custom-made, hygienic and other products.
  • If you have any questions, please contact us.