Orders + Shipping


When you receive an order confirmation from us your purchase order is accepted and a purchase agreement is entered into. We encourage you to save the order confirmation for any future contacts with us. We may deny a purchase order for various reasons, for example if you provide incorrect personal data and/or have a record for non-payment of debt.

All products ordered remain our property until we have received full payment for them.

The time we need to prepare an order for shipping varies. For details, see individual items.

  • Our processing time for made-to-order pieces is 1 week.

  • Our processing time for in stock pieces is 2 – 3 days.

  • Please note that this is a made-to-order in Alpaca pieces. This product has a processing time of 1-2 weeks. The processing times do not include the shipping time of the product. We can deliver faster but we charge extra. For more infomation write us to contact@bymaqu.com.

For residents of the E.U. – VAT is included in the total amount of your order.

After order confirmation the delivery takes place:

  • to a delivery address in Germany within 3 days of order.

  • to a delivery address in other European states within 7 days.

  • to a delivery address in other countries within 20 days.

The delivery time frames are merely indicative guidelines provided by the vendors delivery providers and do not contitute binding delivery dates.

All items are shipped with DHL.